FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Payments
Q: How do I place an order?
Delivery times depend on the selected shipping method and location. Estimated timeframes are shown at checkout. For full details, see our Privacy Policy.
Q: What payment methods do you accept?
We accept:
- Credit/Debit Cards
- Secure online payments (via World Pay, Viva Wallett)
Available options will be shown at checkout.
Q: Is my payment secure?
Yes. All payments are processed securely using encrypted payment gateways. We do not store your full card details.
For more details, see our Privacy Policy.
Shipping & Delivery
Q: How long does delivery take?
Delivery times depend on the selected shipping method and location. Estimated timeframes are shown at checkout. For full details, see our Privacy Policy.
Q: How long does it take to process my order?
Orders are usually processed within 1–2 working days.
This inlcudes:
- order verification
- packing
- dispatch
Q: Which couriers do you use?
We may use trusted UK couriers such as:
- Royal Mail
- DPD
- EVRI
Q: Do you offer free delivery?
Delivery offers (e.g., free shipping) may be available depending on promotions or order value
Q: What if my order is delayed?
Delivery times are estimates and may be affected by:
- courier delays
- weather
- high demand
If your order is delayed, don’t hesitate to get in touch with us via Contact Us Page.
Q: Do you ship outside the UK?
We currently ship within the United Kingdom. For special requests, please contact us via Contact Us Page.
Order Issues
Q: Can I cancel or modify my order?
Yes — but only before dispatch. Please contact us immediately via Contact Us Page.
Once shipped, changes may not be possible.
Q: What if I entered the wrong address?
Please contact Us immediately.
If the order has already been dispatched, we may not be able to change it. Additional charges may apply.
Q: What if my order is lost or damaged?
Contact us as soon as possible via Contact Us Page.
We will:
- investigate with the courier
- request evidence (photos, etc.)
- offer a resolution (replacement/refund if applicable)
Returns & Refunds
Q: Can I return my order?
Yes, you can return eligible items within 14 days of receiving them. See full details in our Return & Refund Policy.
Q: What items cannot be returned?
For hygiene and safety reasons, we cannot accept returns for:
- opened e-liquids
- opened pods, coils, cartridges
- used vape kits
(unless faulty)
Q: When will I receive my refund?
Refunds are processed after inspection and typically issued to your original payment method. See full details in our Return & Refund Policy.
Q: Do I have to pay for return shipping?
- Yes (if you changed your mind)
- No (if item is faulty, damaged, or incorrect)
Vaping Products
Q: What is the difference between vape kits, pods, and mods?
- Vape Kits: complete beginner-friendly devices
- Pod Systems: compact, easy-to-use devices
- Mods: : advanced devices with more control
Q: Which vape should I choose?
It depends on your needs:
- Beginner: Pod system
- Intermediate: Vape kit
- Advanced: Mod device
You can explore options on our Shop Page.
Q: Do you sell authentic products?
Yes. We only supply genuine, branded, and authentic products..
Q: What accessories do you offer?
- We stock:
- coils
- pods
- batteries
- chargers
- tanks
- replacement parts
You can explore stocks on our Shop Page.
Q: Do vape products have a lifespan?
- Yes. Components like:
- coils
- pods
- batteries
will wear out over time and need replacement.
Promotions & Marketing
Q: Do you offer discounts?
- Yes — we regularly offer:
- bulk deals
- wholesale pricing
Check our Offers Page
Q: How can I stay updated on deals?
Q: Do you send marketing messages?
Yes, if you opt in.
You can unsubscribe anytime via:
- SMS STOP
- Contact Page




