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FAQs

FAQs

Below FAQ are some common concerns of our clients before purchasing the product.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Orders & Payments

Q: How do I place an order?

Delivery times depend on the selected shipping method and location. Estimated timeframes are shown at checkout. For full details, see our Privacy Policy.

We accept:

  • Credit/Debit Cards
  • Secure online payments (via World Pay, Viva Wallett)

Available options will be shown at checkout.

Yes. All payments are processed securely using encrypted payment gateways. We do not store your full card details.
For more details, see our Privacy Policy.

Shipping & Delivery

Q: How long does delivery take?

Delivery times depend on the selected shipping method and location. Estimated timeframes are shown at checkout. For full details, see our Privacy Policy.

Orders are usually processed within 1–2 working days.
This inlcudes:

  • order verification
  • packing
  • dispatch

We may use trusted UK couriers such as:

  • Royal Mail
  • DPD
  • EVRI

Delivery offers (e.g., free shipping) may be available depending on promotions or order value

Delivery times are estimates and may be affected by:

  • courier delays
  • weather
  • high demand

If your order is delayed, don’t hesitate to get in touch with us via Contact Us Page.

We currently ship within the United Kingdom. For special requests, please contact us via Contact Us Page.

Order Issues

Q: Can I cancel or modify my order?

Yes — but only before dispatch. Please contact us immediately via Contact Us Page.
Once shipped, changes may not be possible.

Please contact Us immediately.
If the order has already been dispatched, we may not be able to change it. Additional charges may apply.

Contact us as soon as possible via Contact Us Page.
We will:

  • investigate with the courier
  • request evidence (photos, etc.)
  • offer a resolution (replacement/refund if applicable)

Returns & Refunds

Q: Can I return my order?

Yes, you can return eligible items within 14 days of receiving them. See full details in our Return & Refund Policy.

For hygiene and safety reasons, we cannot accept returns for:

  • opened e-liquids
  • opened pods, coils, cartridges
  • used vape kits

(unless faulty)

Refunds are processed after inspection and typically issued to your original payment method. See full details in our Return & Refund Policy.

  • Yes (if you changed your mind)
  • No (if item is faulty, damaged, or incorrect)

Vaping Products

Q: What is the difference between vape kits, pods, and mods?
  • Vape Kits: complete beginner-friendly devices
  • Pod Systems: compact, easy-to-use devices
  • Mods: : advanced devices with more control

It depends on your needs:

  • Beginner: Pod system
  • Intermediate: Vape kit
  • Advanced: Mod device

You can explore options on our Shop Page.

Yes. We only supply genuine, branded, and authentic products..

  • We stock:
    • coils
    • pods
    • batteries
    • chargers
    • tanks
    • replacement parts

    You can explore stocks on our Shop Page.

  • Yes. Components like:
    • coils
    • pods
    • batteries

    will wear out over time and need replacement.

Promotions & Marketing

Q: Do you offer discounts?
  • Yes — we regularly offer:
    •  
    • bulk deals
    • wholesale pricing

    Check our Offers Page

You can:

Yes, if you opt in.
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